Hiver
Hiver is a powerful AI tool designed to transform the way teams collaborate and manage email communication, which makes it the perfect tool for customer support. With its advanced features and intuitive interface, Hiver simplifies email management, enabling teams to work seamlessly and efficiently.
Highlighted features of Hiver
- Shared Inbox: Hiver’s shared inbox feature allows teams to collaborate effectively by sharing emails, assigning tasks, and tracking progress in real-time. It eliminates the need for forwarding or CCing emails, ensuring everyone stays on the same page.
- Email Assignment and Delegation: Hiver enables effortless email assignment and delegation, ensuring that emails are efficiently distributed among team members based on expertise, workload, or priority. It promotes accountability and prevents emails from slipping through the cracks.
- Email Templates and Automation: Hiver offers a wide range of customizable email templates and automation features. Users can save time by creating templates for repetitive emails and automate actions like sending follow-ups or categorizing emails based on predefined rules.
- Analytics and Insights: Hiver provides comprehensive analytics and insights into team performance, email response times, and customer interactions. These valuable metrics help teams identify areas for improvement, enhance productivity, and deliver exceptional customer service
Who is Hiver ideal for?
- Customer Support Teams: Hiver is ideal for customer support teams as it enables seamless collaboration, efficient email assignment, and streamlined response management. It ensures prompt and accurate customer support, leading to improved customer satisfaction.
- Sales and Marketing Teams: Hiver’s email templates and automation features are invaluable for sales and marketing teams. It allows them to send personalized and consistent communications at scale, track responses, and analyze campaign effectiveness.
- Project Management Teams: Hiver’s shared inbox and email delegation features are beneficial for project management teams. It enables them to collaborate effectively, assign tasks, and track progress directly from their inbox, resulting in streamlined project workflows.
Price of Hiver
Hiver offers flexible payment plans tailored to different business needs:
- Lite Plan: $15/month: The Lite Plan includes essential features such as shared inboxes, email assignment, and basic analytics.
- Pro Plan: $39/month: In addition to the features in the Lite Plan, the Pro Plan offers advanced automation, email templates, and in-depth analytics.
- Elite Plan: $59/month: The elite Plan provides access to all features, including customization options, priority support, and enhanced security features
Hiver is a game-changer for teams looking to streamline collaboration and email management. By leveraging AI-powered features, it enhances productivity, improves response times, and fosters effective teamwork
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