Forethought
Forethought is a cutting-edge AI tool designed to revolutionize customer support processes and enhance service efficiency. Powered by SupportGPT™, Forethought’s generative AI platform leverages Large Language Models (LLMs) fine-tuned on your data to achieve high accuracy and deliver exceptional results. With Forethought, support teams can provide excellent service while reducing costs, making it an invaluable asset for businesses across industries
Highlighted features of Forethought
- Automated Ticket Resolution: Forethought automates answers to common questions, streamlining the support ticket lifecycle. By providing accurate responses quickly, it reduces First Response Time by 40%.
- Sentiment and Intent Analysis: The tool enriches cases with sentiment and intent analysis, allowing for efficient ticket prioritization. Support agents can address critical issues promptly, leading to improved customer satisfaction.
- Agent Empowerment: Forethought empowers agents by ramping up their knowledge base rapidly. With relevant insights and suggested responses, agents can provide consistent and effective support, ultimately enhancing the customer experience.
- Workflow Optimization: Forethought’s generative AI capabilities optimize workflows, track performance, and enhance time to resolution. It ensures support processes are efficient, maximizing productivity and ROI.
Ideal users of Forethought
- E-commerce Platforms: Forethought is ideal for e-commerce businesses dealing with a high volume of customer inquiries. It automates answers to common questions, freeing up support agents’ time to focus on complex issues and improving overall response time.
- SaaS Companies: With Forethought, SaaS companies can enhance their customer support by automating repetitive tasks and providing accurate responses. It empowers agents with relevant insights and recommended solutions, resulting in improved customer satisfaction.
- FinTech Organizations: Forethought’s AI capabilities are beneficial for FinTech companies handling customer support queries related to banking, investments, or financial services. The tool streamlines support processes and ensures prompt and accurate responses to customer inquiries
Price of Forethought
Forethought offers flexible payment plans to cater to different business needs. However, as their pricing varies based on the volume of tickets and agents, you need to contact Forethought for pricing.
Dare to share?
